Terms And Conditions

Gardeners Belmont Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Belmont provides gardening and related services to residential and commercial clients. By booking or accepting any service from Gardeners Belmont, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or organisation requesting services from Gardeners Belmont.

Company means Gardeners Belmont, the provider of the gardening services.

Services means all gardening, garden maintenance, soft landscaping, hedge trimming, lawn care, planting, clearance, and any other works agreed between the Company and the Client.

Site means the property, garden, or outdoor area where the Services are to be carried out.

Terms means these Terms and Conditions as amended from time to time.

2. Scope of Services

The Company will provide the Services as agreed with the Client, which may include one-off or regular gardening work, maintenance, seasonal tasks, garden clearances, planting, and other related services. The precise nature and scope of the Services will be confirmed through written or verbal communication during the booking process.

The Company reserves the right to refuse or discontinue any Services if, in its reasonable opinion, the requested work is unsafe, unlawful, unsuitable for the Site, or beyond the capability of the Company’s personnel or equipment.

3. Booking Process

Bookings for Services can be made by contacting Gardeners Belmont through the communication methods promoted by the Company. The Client will be asked to provide details of the Site, the type of Services required, any access arrangements, and preferred dates and times.

Following the initial enquiry, the Company may provide an estimate or quote. Where appropriate, the Company may request photographs or conduct a Site visit to assess the work before confirming any pricing or schedule.

A booking is only considered confirmed when the Company has accepted the request and communicated either a written or verbal confirmation of the appointment and, where applicable, any deposit requirement. The Company reserves the right to decline any booking at its discretion.

Recurring or regular maintenance visits will usually be scheduled for agreed frequencies, such as weekly, fortnightly, or monthly. The exact days and times may be subject to change due to weather, staffing, and seasonal demands. The Company will endeavour to provide reasonable notice of significant scheduling changes.

4. Estimates, Quotes and Pricing

Any estimate or quote provided by the Company is based on the information available at the time, including the size and condition of the garden, access, and the extent of the requested work. Estimates are not binding and may be revised if new information becomes available or if the scope of work changes.

Where a fixed-price quote is given, it will normally remain valid for a limited period stated by the Company. If the Client accepts the quote within that period, the price will be honoured, subject to any agreed variations.

Additional charges may apply for extra work requested by the Client that falls outside the original scope, for removal and disposal of green waste, for the supply of plants, materials, or specialist equipment, and for extended travel or access arrangements where necessary.

5. Payments and Invoicing

The Company will confirm the payment terms applicable to each booking. Unless otherwise agreed, payment is due on completion of the Services or on receipt of invoice. For larger projects, the Company may require an advance deposit or staged payments.

Payment methods accepted by the Company will be communicated to the Client during the booking process or on the invoice. All prices are stated in pounds sterling and are inclusive or exclusive of any applicable taxes as specified by the Company.

If an invoice is not paid by the due date, the Company reserves the right to charge interest on the overdue amount at a reasonable daily rate until payment is received in full. The Company may also suspend or cancel any further Services to the Client until all outstanding sums have been settled.

The Client is responsible for paying for any plants, materials, and products ordered specifically for their project, and for any supplier restocking or return fees incurred if the project is cancelled by the Client after orders have been placed.

6. Cancellations and Rescheduling

The Client may cancel or request to reschedule a booking by giving the Company reasonable notice. The minimum notice period for cancellation or rescheduling of a standard visit is normally 48 hours before the scheduled start time, unless otherwise agreed.

Where the Client fails to give the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the scheduled visit, especially where staff and resources have already been allocated.

For larger projects and works involving special orders or extended time on Site, longer notice periods for cancellation may apply and will be confirmed at the time of booking. Deposits paid for such projects may be non-refundable, in whole or in part, depending on the costs already incurred by the Company.

The Company may reschedule or cancel a booking due to unsafe weather conditions, illness, vehicle or equipment breakdowns, or other circumstances beyond its reasonable control. In such cases, the Company will aim to give as much notice as practicable and to rearrange the appointment at a mutually convenient time. The Company will not be liable for any losses suffered by the Client as a result of such cancellations or delays.

7. Access to the Site

The Client must ensure that the Company and its staff have safe and timely access to the Site at the agreed times. This includes providing any necessary keys, codes, or instructions for entry, and ensuring that any gates, paths, and work areas are unlocked and accessible.

If the Company is unable to gain access to the Site at the scheduled time due to the Client’s act or omission, the visit may be treated as cancelled by the Client, and the Company may charge a call-out or cancellation fee.

The Client must notify the Company in advance of any known hazards, restrictions, or special conditions at the Site, including pets, ponds, fragile surfaces, underground services, or neighbour boundaries that may affect the Services.

8. Client Obligations

The Client agrees to provide accurate information regarding the Site and the Services required, and to co-operate with the Company to facilitate the performance of the Services.

The Client is responsible for keeping children and pets away from the work areas while Services are being carried out, and for taking reasonable steps to ensure the safety of all persons on the Site.

The Client must not request the Company or its staff to undertake any activity that is unsafe, unlawful, or outside the scope of the Services. The Company reserves the right to decline such requests.

9. Waste Handling and Regulations

During the provision of the Services, the Company may generate green waste such as grass clippings, branches, leaves, and plant material. Unless specifically agreed, the Company will normally collect and stack such waste neatly within the Client’s garden, for composting or disposal by the Client.

If the Client requires the Company to remove and dispose of green waste, this must be agreed in advance and may incur an additional charge. All waste removal will be carried out in accordance with applicable waste management regulations, and the Company will use suitable licensed facilities where required.

The Company is not responsible for the removal of non-garden waste such as household rubbish, builders’ rubble, hazardous substances, or any materials that fall outside standard green waste, unless expressly agreed in writing and subject to additional fees.

The Client must not request or permit the Company to dispose of waste in an unlawful manner, including fly-tipping or the use of unauthorised sites. The Company reserves the right to refuse any disposal request that does not comply with legal or environmental requirements.

10. Health, Safety and Conduct

The Company will take reasonable steps to carry out the Services in a safe and professional manner, in line with relevant health and safety standards for gardening and outdoor work.

The Client agrees not to interfere with, or to allow others to interfere with, the Company’s tools, machinery, or vehicles at any time. The Company may stop work if it considers that conditions on the Site are unsafe or that its staff are subject to abusive or inappropriate behaviour.

The Company expects all Clients and any persons present at the Site to treat its staff with respect and courtesy. The Company reserves the right to terminate any visit or ongoing agreement where unreasonable behaviour or harassment occurs.

11. Liability and Insurance

The Company will exercise reasonable care and skill in the performance of the Services. If the Client is not satisfied with any aspect of the work, the Client must inform the Company promptly so that the issue can be reviewed and, where appropriate, remedied.

The Company maintains appropriate liability insurance for its operations. Details of cover can be provided upon request. The Company’s total liability to the Client for any loss or damage arising out of or in connection with the Services shall be limited to the value of the specific Service visit or project giving rise to the claim, except where such limitation is not permitted by law.

The Company will not be liable for any indirect, consequential, or purely economic loss, including loss of profit, loss of enjoyment, or loss of opportunity. The Company is not responsible for pre-existing damage or defects at the Site, nor for issues arising from factors beyond its control such as extreme weather, pests, plant diseases, or underlying soil conditions.

Nothing in these Terms shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded.

12. Plants, Lawns and Living Materials

Where the Company supplies and plants shrubs, trees, turf, or other living materials, it will take reasonable care in their selection and installation. However, the ongoing health and survival of plants and lawns depends on factors outside the Company’s control, including watering, weather, pests, soil conditions, and Client maintenance.

Unless explicitly agreed in writing, the Company does not guarantee the long-term survival or performance of any plants, turf, or seeds once the initial work has been completed. The Client is responsible for following any aftercare guidelines provided by the Company.

13. Damage to Property

The Company will take reasonable care to avoid damage to property, structures, and features on the Site. The Client must inform the Company of any hidden features, such as underground cables, pipes, irrigation systems, or fragile surfaces that may be affected by the Services.

Where damage occurs due to information not provided or due to hidden or unknown hazards, the Company will not be liable for such damage. Where damage is caused by the Company’s negligence, the Company will, at its option, repair the damage, arrange for repairs, or compensate the Client up to the limit of liability set out in these Terms.

14. Personal Belongings and Security

The Client is responsible for securing any personal belongings and valuables on the Site. The Company does not accept liability for loss or damage to items left outside, unattended, or in areas where gardening work is being carried out.

The Company will take reasonable care to secure gates and access points when leaving the Site, in line with any specific instructions provided by the Client. However, the Client remains responsible for the overall security of the property.

15. Variations to the Services

Any changes to the agreed Services, including additional work or alterations to the scope, must be discussed and agreed between the Client and the Company. Such variations may result in revised pricing or extended timescales.

The Company is not obliged to carry out additional tasks that were not included in the original agreement, especially where this would affect safety, scheduling, or the quality of the Services.

16. Complaints and Disputes

If the Client has any concerns or complaints regarding the Services, they should raise them with the Company as soon as reasonably possible, ideally within 48 hours of the relevant visit. The Company will investigate and will seek to resolve matters promptly and fairly.

Where a dispute cannot be resolved through informal discussion, the parties may consider using mediation or another form of alternative dispute resolution before resorting to legal proceedings.

17. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond its reasonable control. These may include severe weather, flooding, storms, fire, accidents, illness, pandemics, transport disruption, or legal restrictions.

In such circumstances, the Company will use reasonable efforts to notify the Client and to resume the Services as soon as is reasonably practicable.

18. Data Protection and Privacy

The Company may collect and use personal information about the Client, such as name, address, and contact details, for the purposes of managing bookings, providing Services, and handling payments. The Company will handle such information in a responsible manner and will not sell personal data to third parties.

The Company may share necessary information with its employees, contractors, or professional advisers where this is required to deliver the Services or to comply with legal obligations.

19. Amendments to These Terms

The Company may update or amend these Terms from time to time. The latest version will apply to all new bookings. Where a change materially affects ongoing regular services, the Company will endeavour to inform the Client in advance.

20. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services provided by Gardeners Belmont.

21. Entire Agreement

These Terms, together with any written or clearly agreed description of the Services and any quotation or invoice issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services. No other statement, representation, or warranty shall have any contractual effect unless expressly agreed in writing by the Company.

By booking or accepting Services from Gardeners Belmont, the Client confirms that they have read, understood, and agree to these Terms and Conditions.